Depending on availability, credit card, Apple Pay, Google Pay, PayPal, and payment in 2, 3, or 4 interest-free installments with Alma. Available payment methods are displayed at checkout.

Yes, we ship to many countries. The list of countries and shipping costs can be found in our Shipping Policy.

Yes, for orders of €75 or more in mainland France and €150 or more internationally. Below these amounts, delivery costs are displayed before payment.

In France, your order generally arrives within 4 to 7 business days. Internationally, allow 7 to 14 days. The exact delivery time is shown before payment and in your confirmation email. You’ll receive a tracking link by email as soon as your order ships.

Contact us at contact@inesdelafressange.fr. Your rights in the event of a delivery delay are described in Article 7 of our General Terms and Conditions of Sale.

You have 14 days from receipt of your parcel to withdraw from the purchase. You can exercise your right of withdrawal using the website’s online withdrawal function, the standard form in the Terms and Conditions, or by emailing contact@inesdelafressange.fr. To obtain your return label, visit the Returns page.

No. Simply protect your items during transport and, if possible, include their tags and accessories. You can try them on as you would in a store.

Only personalized items and unsealed items that cannot be returned for hygiene reasons (for example, a perfume or beauty product whose seal has been removed, or a swimsuit whose hygiene liner has been removed) are excluded. Leather goods, accessories, books, canvas bags, and sealed products can be returned.

Returns are free in France, with a prepaid Colissimo label. For international returns, shipping costs are your responsibility.

No later than 14 days after we are informed of your decision to withdraw, using the payment method used for your order. We may wait until we receive your parcel or proof of shipment, whichever comes first. Your refund is not subject to an inspection of your parcel. The initial delivery costs (standard method) are refunded.

Keep your proof of shipment and contact us at contact@inesdelafressange.fr: we’ll help you locate your parcel with the carrier.

The legal guarantee of conformity applies for two years from delivery. Contact us at contact@inesdelafressange.fr; details are set out in Article 9 of our Terms and Conditions.

You may contact the consumer mediator CM2C – 49 rue de Ponthieu, 75008 Paris – www.cm2c.net, free of charge, within one year of submitting your written complaint to us.

You can contact us:

• by phone: 09 72 27 67 05
• by email: contact@inesdelafressange.fr

We’ll be happy to help.

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