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How to make a return?
Step #1
Click on the link below and enter your order number preceded by a # (without the IN) so that we can generate your return label. The order number can be found on the Delivery Note placed inside your order. During the process, we will ask you the reason for your return and whether you would like to exchange it, request a refund, or a Purchase Voucher (which is more financially advantageous).
Step #2
Once you have received the return label, print it and then prepare your package: 1/ Stick the return label you printed on the outside of the package. 2/ Fill out the paper return form included in the package, indicating your order number (it can be found on the Delivery Note placed inside your order) and slip this form inside the package you are going to send.
Step #3
When your package is ready, you can ship it. Note that for France, you will have received a prepaid return label, so simply go to a post office and drop off your package.
Need help?
Q&A
You have 14 days from the day after the date of receipt of your package to return or exchange your items, provided they are unused, unworn, unwashed, undamaged with their original tags and packaging.
To return an item, follow the procedure indicated in the "return a purchase" section.
The customer is responsible for keeping the tracking number. We are not responsible in case of loss of a returned item.
⚠️ In accordance with our return policy, leather goods, beauty products, perfumes, books, and tote bag-style shopping bags cannot be returned.
As soon as we receive your returned item, it will be checked. If it meets the conditions (unused, unworn, unwashed, undamaged item with its original label and packaging), depending on the choice you made (and availability in case of exchange) you will receive a new product (exchange) or a refund or a Purchase Voucher (financially advantageous) generally within 10 days after checking the product.
If you have any questions, please feel free to contact us via our contact page — we'll be happy to help!