Return or exchange
The essentials
- The withdrawal period is 14 calendar days from receipt of your parcel (or the last parcel if your order was delivered in multiple shipments).
- You do not need the original packaging to return your items.
- Returns are free in France with a prepaid Colissimo label.
- You will be refunded no later than 14 days after we have been informed of your decision, using the payment method used for your order.
How to withdraw
You can choose one of the following methods:
- the online withdrawal feature on our website, by confirming your request using the “Confirm withdrawal” button;
- the standard withdrawal form, available at the end of our General Terms and Conditions of Sale;
- an email to contact@inesdelafressange.fr or a letter to IDLF SA – Web Customer Service, 10 rue du Mail, 75002 Paris, clearly stating your intention to withdraw.
We will send you an acknowledgment of receipt by email. You simply need to send your declaration before the end of the 14-day period.
How to return your items
Step 1 – Prepare your online return
Click Request a return or exchange and enter your order number preceded by a # (without the “IN”). You can find it on the packing slip inside your package.
Specify the reason for your return and your preferred option: refund, exchange, or store credit.
A refund is selected by default.
Step 2 - Prepare your package
Print the return label and attach it to the outside of the package.
Place the return form included with your order inside, or a piece of paper with your order number.
You can reuse the original packaging or any other packaging that protects your items.
Step 3 - Ship
For France, the return label is prepaid: simply drop off your parcel at a post office or Colissimo drop-off point. Outside France, you are responsible for shipping costs and choosing the carrier.
Keep your proof of postage: it serves as evidence of the date you sent your parcel.
You must return your items no later than 14 days after informing us of your decision to withdraw.
Return address: INES DE LA FRESSANGE – Entrepôt LOGISTIQUE NC, 17 avenue du Noyer à la Malice, 95380 Louvres, France.
Item condition
You can try your items as you would in a store. We invite you to return them with their tags and accessories when possible, but this is not a condition of your right to withdraw. You are only liable if the items have lost value due to handling beyond what is necessary to check their nature, characteristics, and proper functioning.
Items that cannot be returned
The law excludes the right of withdrawal for only two categories in our store:
- items made to your specifications or clearly personalized;
- items unsealed after delivery that cannot be returned for reasons of hygiene or health protection: beauty products and perfumes whose seal has been removed, underwear and swimwear whose hygiene film has been removed.
All our other categories, including leather goods, accessories, stationery, books, canvas bags, and beauty products and perfumes that are still sealed, can be returned.
Your refund
We will refund all amounts paid for the returned items, as well as the original delivery costs (the least expensive standard delivery method), no later than 14 days after being informed of your decision. We may wait until we receive your parcel or your proof of shipment, whichever comes first.
The refund will be issued to the payment method used for your order, at no cost to you. It is not subject to an inspection of your parcel. For more details, see our Refund Policy.
Exchange or Store Credit (optional)
If you prefer, you can request a size exchange, subject to stock availability, or a store credit equal to the value of the returned items (excluding shipping costs) plus 10%. These options are your choice: if you make no choice, we will refund you.
Any questions?
Contact us by email at contact@inesdelafressange.fr or by phone at 09 72 27 67 05. If you are not satisfied with our response, you may refer the matter free of charge to the consumer mediator CM2C (49 rue de Ponthieu, 75008 Paris – www.cm2c.net), under the conditions set out in Article 11 of our General Terms and Conditions of Sale.